Returns & Exchanges

At NAOKO-STORE.pl, we want you to love your fashion finds, which is why we offer a flexible 14-day return policy for all items in their original condition. Whether the fit isn't quite right or you've changed your mind, our streamlined process ensures a hassle-free experience.

Return Process

• 1.
  Fill Out the Form

  Complete the return form included in your original package or download it from our website to specify the items you are returning.

• 2.
  Pack Your Items

  Securely place the unworn items with all original tags attached into the packaging, ensuring the return form is included inside.

• 3.
  Ship the Package

  Send your parcel to our warehouse address using your preferred courier service; we recommend choosing a trackable method for security.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund to the original payment method within 14 business days.